Create and implement winning customer attraction and retention strategies, map the customer journey, and train customer facing people to deliver stand-out service.
Establish a formal, disciplined process for creating winning strategic plans, and the implementation, review and ongoing adjustment of those plans to align with changes in the marketplace.
Leadership and Talent Development
Leadership today is much about emotional intelligence. EQ is more than twice as important than IQ in determining a leader’s success. Mastering oneself first is critical in becoming an authentic, empathetic and high performing leader.