the power of engagement
Recent studies point to dramatic increases in customer rage, dissatisfaction and probably-linked declines in employee engagement. Is this a result of dramatic changes in virtually every facet of our lives or the way company leaders are responding to these changes? We know high levels of employee engagement are positively correlated with high customer loyalty, profits and returns.
So it benefits all stakeholders for leaders to increase employee engagement, deliver extraordinary customer experiences and implement differentiating strategies. Innovative Strategies incorporates employee engagement processes to improve customer experiences, create differentiating strategies and develop talent at all levels. We help people discover the needs, values and beliefs that enable them to "out-behave" the competition.
When Charlie conducted his Is It In You? program at AIR Marketing, it really brought our team together and allowed us to focus on significant ways to improve our clients’ experience. We were quickly able to identify key initiatives, and his on-going support and follow-up increased the positive impact it had on our change efforts. I would highly recommend Charlie and his Program to enhance your organization’s business model and culture.
Elaine Ralls, CEO
Commit Agency (formerly Air Integrated and Air Marketing)