the power of engagement
Recent studies point to dramatic increases in customer rage, dissatisfaction and probably-linked declines in employee engagement. Is this a result of dramatic changes in virtually every facet of our lives or the way company leaders are responding to these changes? We know high levels of employee engagement are positively correlated with high customer loyalty, profits and returns.
So it benefits all stakeholders for leaders to increase employee engagement, deliver extraordinary customer experiences and implement differentiating strategies. Innovative Strategies incorporates employee engagement processes to improve customer experiences, create differentiating strategies and develop talent at all levels. We help people discover the needs, values and beliefs that enable them to "out-behave" the competition.
“Charlie is a gifted presenter and a master in inspiring companies to up their customer service focus and passion. After his Is it in You Workshop, the imaginations of our key leaders were running wild with ideas on how we can distinguish ourselves as a master of service. His facilitation was so powerful, we have just launched a new WOW service program throughout the company that was created as a result of being with him. WOW ideas and service!”
--Gary Gietz, CEO, Green Monster
“I benefitted substantially from Charlie Tombazian’s Mastering Me and Empowering Others Leadership Training and Coaching Program. I’m not just a better leader, I’m a better person! Professional and personal relationships continue to improve.”
— Michael Glefke, SVP Client Services, Ethology